Frequently Asked Questions

Everything you need to know about your ONE gear and experience.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for athletes who need their gear faster.

How do I know which size is right for me?

Each product page features a detailed size guide. We recommend measuring your current gear or body dimensions and comparing them to our chart for the optimal performance fit.

What is your return policy for worn sports equipment?

We offer a 30-day return window. Items must be in original condition with tags attached. For hygiene reasons, undergarments and mouthguards cannot be returned once opened.

Does ONE equipment come with a warranty?

Yes, all ONE performance gear is covered by a 6-month manufacturer warranty against defects in materials and workmanship.

How should I care for my technical apparel?

To maintain fabric integrity, we recommend machine washing cold with similar colors and hanging to dry. Avoid fabric softeners which can clog moisture-wicking pores.

Do you offer professional or team discounts?

We provide exclusive pricing for certified coaches, professional athletes, and bulk team orders. Please contact our sales team via the 'Pro Program' link for more details.